Before You Begin
The Appeal step must be added to the workflow in Step 5: Work Flow by the admin, including a timeline that defines how long the appeal window stays open.
The Appeal step is placed after all review steps are complete and scores are visible to talents.
Only talents can submit appeal requests. Managers cannot submit on their behalf.
Admins review and resolve all incoming appeals.
How the Appeal Step Works
The Appeal step follows a four-stage flow:
The admin adds the Appeal step to the workflow with a defined timeline.
When the step opens, talents can submit an appeal request during the active window.
The admin reviews each appeal and either adjusts the score or rejects the request.
The talent sees the outcome including the admin's reason whether the appeal is approved or rejected.
Step 1: Admin Adds the Appeal Step
The admin adds the Appeal step in Step 5: Work Flow during cycle creation. As with other workflow steps, the admin sets a start date and end date that define the appeal window. Once the appeal window closes, talents can no longer submit requests for that cycle.
Step 2: Talent Submits an Appeal Request
Once the Appeal step opens, the talent receives a notification. The talent views their performance sheet and sees their scores alongside the option to submit an appeal.
Open the performance sheet from the notification or from Things To-Do on the home dashboard.
Review the score breakdown on the sheet.
Click Appeal to open the Submit Appeal Request form.
Enter the reason for the appeal in the text field.
Click Submit.
The appeal is submitted and shows as pending while the admin reviews it.
⚠️ Warning: Appeals can only be submitted during the active appeal window. Once the timeline set by the admin expires, the Submit Appeal option is no longer available.
Step 3: Admin Reviews and Resolves Appeals
When a talent submits an appeal, it appears in the admin's Appeals list. The admin can see all submitted appeals with their current status.
Reviewing an Appeal
Click any appeal in the list to open the appeal detail. The detail view shows:
Appeal Request Details — the reason the talent wrote when submitting the appeal
Performance Score Details — the talent's score broken down by component
Review Score Details — the score as rated by the manager during the review step
Score Breakdown — a full item-level breakdown of how the score was calculated
Adjusting the Score
If the admin decides the appeal is valid and a score change is warranted:
Click Adjust Score.
In the modal, enter the new score.
Enter a reason explaining the adjustment.
Click Submit.
The appeal is resolved as approved and the talent's score is updated to the adjusted value.
Rejecting the Appeal
If the admin decides the appeal does not warrant a score change:
Click Reject Appeal Request.
In the modal, enter a reason for the rejection.
Click Reject.
The appeal is resolved as rejected.
Step 4: Talent Sees the Outcome
After the admin resolves the appeal, the talent's performance sheet updates to reflect the decision. The talent can see whether the appeal was approved or rejected, along with the admin's written reason in both cases.
If the appeal was approved, the sheet reflects the adjusted score. If it was rejected, the original score remains unchanged.
FAQ
When can a talent submit an appeal?
When can a talent submit an appeal?
Talents can submit an appeal only after all review steps are complete and their scores are visible. The appeal window is defined by the timeline the admin sets in Step 5: Work Flow.
Is there a deadline for submitting an appeal?
Is there a deadline for submitting an appeal?
Yes. The appeal window closes based on the end date set for the Appeal step in the workflow. After that date, the Submit Appeal option is no longer available.
Can a talent submit more than one appeal?
Can a talent submit more than one appeal?
Each talent submits one appeal per cycle. The appeal covers their overall score.
Can the talent see why the admin rejected or approved the appeal?
Can the talent see why the admin rejected or approved the appeal?
Yes. In both cases approval and rejection the admin's written reason is visible to the talent after the appeal is resolved.