Before You Start
Only a Super Admin can change role permission groups
Role and permission changes take effect immediately no logout required
There is an important difference between Job Role (job title) and User Permission (platform access level) see below
Missing Features or "No Permission" Errors
A user can't see a menu item or feature
Check the user's User Permission field confirm it's set correctly (Admin, Talent, etc.)
Go to Company → Talents → find the user → ⋮ → Edit
If the role is correct, check whether the relevant permission group includes that role
Go to Settings → Platform Settings → Roles & Permissions
Find the permission group for the missing feature
Confirm the user's role is listed there
An admin can't access a specific module
A Super Admin may have removed Admin from that permission group
Go to Settings → Platform Settings → Roles & Permissions, find the relevant group, and add Admin back
A manager can't see their team's data
The affected talents may not have that manager assigned as their Line Manager
Go to Company → Talents → find the talent → ⋮ → Edit → check the Line Manager field
Role Configuration Issues
Wrong role assigned to a user
Go to Company → Talents
Find the user → ⋮ → Edit
Update the User Permission field to the correct role
Save the change takes effect immediately
Custom role not working as expected
Custom roles follow the same permission group structure as built-in roles
Go to Settings → Platform Settings → Roles & Permissions and verify the custom role is added to the correct permission groups
User has Admin role but still can't do a specific action
Admin access is controlled by permission groups, not just the role label
A Super Admin may have restricted that group
Check Settings → Platform Settings → Roles & Permissions for the relevant group and confirm Admin is listed
Common Scenarios at a Glance
Symptom | Likely Cause | Fix |
User sees Talent view despite being Admin | User Permission is set to Talent | Edit user → change User Permission to Admin |
Manager can't access appraisals | Appraisals group doesn't include Manager | Roles & Permissions → Appraisals → add Manager |
Admin can't create content | Content Creation group doesn't include Admin | Roles & Permissions → Content Creation → add Admin |
Talent can access admin features | User Permission incorrectly set to Admin | Edit user → change User Permission to Talent |
Job Role vs. User Permission
These two fields are often confused:
Field | What It Means |
Job Role (on the talent profile) | The user's job title in the organization (e.g., Marketing Specialist). Does not affect platform access. |
User Permission (on the talent profile) | The user's access level in Lumofy (Admin, Talent, etc.). Controls what they can see and do. |
Changing a user's Job Role has no effect on what they can access in Lumofy. User Permission is what controls access.
FAQ
Why can't I edit role permission groups?
Why can't I edit role permission groups?
Only Super Admins can change permission groups. If you're an Admin and need to adjust permissions, ask your Super Admin.
A role change isn't showing for the user immediately. What do I do?
A role change isn't showing for the user immediately. What do I do?
Role changes take effect immediately without requiring a logout. Ask the user to refresh the page. If the issue persists, have them log out and back in.
Can a user have both Admin and Manager roles?
Can a user have both Admin and Manager roles?
Yes. Set User Permission to Admin and assign the user as Line Manager to their direct reports. They will then have both admin capabilities and manager-level visibility over their team.
I removed a permission by mistake. How do I fix it?
I removed a permission by mistake. How do I fix it?
Go to Settings → Platform Settings → Roles & Permissions, find the affected group, and add the role back. The change applies immediately.