eNPS Dashboard & Score Interpretation

Before You Start

You must be a Super Admin or an Admin with survey management permissions
The survey must have at least one response before the dashboard populates

Accessing the Dashboard

Go to Engage → Survey
On the eNPS survey card, click View Insights

The eNPS analytics dashboard opens.

Dashboard Tabs

The dashboard contains the following tabs:

This article covers the Insights & KPIs tab — the primary analytics view.

Insights & KPIs Tab

eNPS Score

The eNPS score is displayed prominently at the top of the dashboard, alongside your Target eNPS Score for comparison. The score is labelled to indicate performance level (for example: Critical, Needs Improvement, Good, Excellent).

How eNPS is calculated:

eNPS = % Promoters − % Detractors

Scores range from -100 (all Detractors) to +100 (all Promoters).

Score Breakdown

Below the main score, Talents are divided into three groups based on their responses:

Group	Colour	What it means
Detractors	🔴 Red	Talents unlikely to recommend the organisation
Passives	🟡 Yellow	Neutral Talents — not actively promoting or detracting
Promoters	🟢 Green	Talents likely to recommend the organisation

Each group shows its percentage of total respondents.

Response Rate

A donut chart shows overall survey participation:

X out of Y Talents responded
Percentage response rate

Domain Charts

Four domain-specific donut charts provide deeper insight into the areas that drive eNPS:

Domain	What it measures
Leadership Trust	How much Talents trust their leadership
Recognition Satisfaction	How valued Talents feel for their contributions
Career Development Index	How supported Talents feel in their professional growth
Well-being Score Distribution	How Talents rate their overall well-being at work

Each domain chart shows the score distribution for that area.

eNPS Breakdown Table

A breakdown table lets you analyse the Detractor / Passive / Promoter distribution across different organisational segments. Use the toggle to switch between:

Division
Department
Job Role

This helps identify which segments of your organisation have the highest or lowest scores, so you can target improvements more effectively.

Ending a Survey

To close the survey before its scheduled end date:

In the dashboard, click End Survey in the top right corner
Confirm the action

⚠️ Warning: Ending a survey is permanent. The survey closes immediately Talents can no longer submit responses. All data collected to that point is preserved and remains visible in the dashboard.

FAQs

What is a good eNPS score?

eNPS scores range from -100 to +100. Generally: below 0 is critical, 0–20 needs improvement, 20–50 is good, above 50 is excellent. Your Target eNPS Score sets your specific benchmark.

Why might my eNPS be negative?

A negative score means there are more Detractors than Promoters. Review the domain charts Leadership Trust and Well-being are common drivers of low scores.

Can I export the dashboard data?

Check the dashboard for any export or download options.

What happens to the data after I end the survey?

All response data is preserved. You can continue to view the dashboard and historical results after the survey ends.