Before You Start
You must be a Super Admin or an Admin with survey management permissions
eNPS surveys are created under Engage → Survey
Overview
The Employee Net Promoter Score (eNPS) measures how likely your Talents are to recommend your organisation as a great place to work. Lumofy uses a fixed question set you do not write the questions yourself. Your role is to configure the survey timeline, target score, visibility, and participants, then publish.
The eNPS creation wizard follows the same 4-step structure as custom surveys: Survey Details → Preview Questions → Participants → Summary.
Starting an eNPS Survey
Go to Engage → Survey
Click + New Survey in the top right
Select eNPS as the survey type
The 4-step creation wizard opens.
Step 1: Survey Details
Enter a Survey Name
Enter a Description to provide context for participants
Under Timeline Setup:
Set a Start Date
Choose a Review Recurring cadence:
One Time — runs once; an End Date field appears for you to set the closing date
Every Month — recurs monthly from the start date
Every 3 Months — recurs every three months
Every Year — recurs annually
Set the Target eNPS Score using the slider (range: -100 to 100) — this is the benchmark score you aim to reach
Under Response Visibility, choose:
Anonymous (Recommended) — respondent identity is hidden from admins
Visible — Talent names are shown alongside their responses
Click Next
💡 Tip: The Target eNPS Score sets a goal for your organisation to measure actual results against. Industry benchmarks vary, but scores above 20 are generally considered good. Setting a realistic target helps teams track improvement over time.
Step 2: Preview Questions
In this step you can preview the fixed eNPS question set. These questions are pre-set by Lumofy you cannot edit, add, or remove them.
📝 Note: Talents will only see the survey question when they open the survey. The question set is not visible to Talents from the admin configuration view.
Click Next to continue.
Step 3: Participants
Choose who receives the survey:
All Organisation — all Talents in your organisation are included. Any new Talents added to the platform after launch are automatically enrolled.
Specific Talents — select individual Talents from the list
To exclude specific Talents from an All Organisation survey, enable Exclude Specific Talents and select who to exclude
Click Next
Step 4: Summary
Review all your settings before publishing:
Survey name and description
Timeline (start date, end date or recurrence, target score)
Response visibility setting
Participants
If everything looks correct, click Next to publish the survey. The survey goes live immediately and becomes accessible to Talents based on the start date you set.
⚠️ Warning: Once published, the survey is live. To close it before the scheduled end date you will need to end it manually. Ending a survey is permanent and cannot be undone.
FAQs
Can I edit the eNPS questions?
Can I edit the eNPS questions?
No. The eNPS question set is fixed by Lumofy and cannot be changed.
What is the Target eNPS Score used for?
What is the Target eNPS Score used for?
It sets a benchmark in the analytics dashboard so you can compare your actual eNPS score against your goal.
Can I run multiple eNPS surveys at once?
Can I run multiple eNPS surveys at once?
Check the survey list for any active surveys before launching a new one to avoid overlap.
Can Talents see the Target eNPS Score?
Can Talents see the Target eNPS Score?
No. The target score is visible to admins only in the analytics dashboard.